FULL REFUND POLICY DETAILS

If you are unhappy with the items you have ordered for any reason, we will accept the return of unused items subject to the following criteria:

Items must be returned within 14 days from the date of delivery to be eligible for a refund or exchange. Items returned after 14 days may be eligible for an online credit note at the discretion of Fleur Kelinza Ltd.

Items must be in their original, unused, unsoiled condition

Fleur Kelinza Ltd does not take responsibility for damage that occurs during the return process, please ensure that the goods are well protected when returned to us.

Unfortunately, we are not currently able to cover return postage costs unless the item received is faulty or incorrect. We will however happily ship any exchange items free of charge.

Fleur Kelinza Ltd is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by recorded delivery. It is advisable to obtain a proof of postage if using the Post Office.

Once we have taken receipt of your return we aim to process the Exchange or Refund within 7 working days. If you require an exchange of a faulty item and we have stock available, a replacement will be sent out.

We are only able to refund the credit/debit card, on which the original purchase was made. As such, if your item was a gift you may be offered an exchange or credit note.

Once we have received, processed and accepted your return, you will be sent a confirmation email.

Please note that the funds may take up to ten working days to appear in your account dependant on your bank’s policy.

Standard Shipping: £7.50

Average delivery time: 2-5 working days.

 

Complimentary shipping on gowns

Average delivery time: 5-7 working days when item becomes available.

 

Express Shipping: £ 20

Average delivery time: 1-2 working days.

 

Saturday Delivery

Delivery is guaranteed on Saturday for orders placed on Friday before 12:30 pm.

 

Pick Up in Store

You can collect your order in one of our Stores at no additional cost.

When pre-ordering, the number of days for shipping will be calculated at the time the items become available in the warehouse.